Return & Exchange Policy - R for Rabbit Clothing
You have 15 days from the delivery date to raise a return or exchange request for any R for Rabbit Clothing item. Each order is eligible for one return/exchange request only. Exchanges are available only for a different size - not colour.
What reasons are eligible for return/exchange?
Returns can be raised for any reason. Exchanges are limited to:
- Size & Fit Issues
- Wrong product shipped by us
- Damaged / Stained / Used
How do I raise a return or exchange request?
Through the R for Rabbit app or website - go to your Orders section, select the item, and raise a request under one of the eligible reasons above.
What items are not returnable?
Bloomers and underpants are not returnable, across all age groups, for hygiene reasons. Items purchased on final sale or clearance are also not returnable.
What if I receive a damaged or defective product?
Report it within 48 hours of delivery, with photos, through the app/website request or by writing to customercare@rforrabbit.com.
When is my refund or exchange processed?
Refunds are issued once the pickup shows "in transit" - to the original payment method for prepaid orders, and via bank transfer for COD orders. For exchanges, the replacement size is dispatched once the returned item has been picked up.
My return/exchange hasn't been picked up - what do I do?
Our delivery partner will attempt pickup up to 3 times. If pickup isn't completed within 3–5 days of raising the request, write to customercare@rforrabbit.com
