Service Warranty
Policy Effective from 1 November 2026
Every eligible R for Rabbit product comes with a 6-month warranty against manufacturing defects. If a covered part fails during normal use within 6 months, we will fix it at no cost to you.
Our 6-month warranty
| How long | 6 months on every eligible product |
|---|---|
| When it starts | The day your order is delivered. If you bought from one of our partners or dealers, the date on your invoice |
| What it covers | Manufacturing defects in the parts listed under "What is covered" |
| What you need | Your order ID or invoice, and a photo or video showing the problem |
| What it costs you | Nothing for a covered defect. We pay for pickup and delivery |
| After we fix it | Your original 6 months carry on. A spare part or replacement does not start a new warranty |
What is covered
The warranty covers the structure, moving parts and electronics of your product. If one of these fails because of a manufacturing defect, we will usually fix it by sending you the required spare part, free of cost. If a spare part is not enough, our team will look at your case and suggest the best way forward.
| Product | What is covered | Example |
|---|---|---|
| Strollers, prams and buggies | Frame, fold and lock, handle, wheels and axles, brakes, harness buckles, canopy hinges | Fold lock stops working, brake does not hold |
| Car seats | Shell, harness and buckle, recline and adjuster, base and connectors | Buckle will not latch, adjuster slips |
| High chairs and booster chairs | Frame, legs, height, recline and folding mechanism, tray locks, buckles | Leg joint breaks, tray lock fails |
| Walkers, jumpers, bouncers, rockers and swings | Frame, springs, joints, locking pins, wheels. For swings and electric bouncers, the motor and electronics | Spring snaps, swing motor stops |
| Cots, cradles, cribs, carry cots and playards | Frame, rails, joints, latches, castors, swing and fold mechanism | Rail latch fails, fold lock does not engage |
| Bed rails | Frame and locking mechanism | Lock does not hold |
| Baby carriers | Buckles, load-bearing straps and seams, zips | Buckle breaks, seam opens at a load-bearing point |
| Tricycles, scooters and swing cars | Frame, steering, pedals and crank, wheel assembly (not tyres), folding mechanism | Steering column loosens, crank breaks |
| Bicycles, balance bikes and ride-on cars | Frame, fork and steering. For electric ride-ons, the motor and controller | Frame weld cracks, motor does not run |
| Furniture and study tables | Structure, joints, hinges, drawer slides, height-adjust mechanism | Joint fails, hinge breaks |
| Breast pumps | Motor, control unit and electronics, manual pump body | Motor does not start |
| Food processors, bottle warmers and sterilizers | Motor, heating element, switches and electronics | Unit does not heat |
What is not covered
Parts that wear out with normal use are not covered, even on a product that is otherwise under warranty.
| Product | Not covered |
|---|---|
| Strollers, prams and buggies | Fabric, canopy and seat cover, foam and padding, tyres and tubes, rain cover and accessories, fading, stains, frayed fabric |
| Car seats | Fabric cover, foam and padding, damage from an accident or crash (a car seat must be replaced after any impact), fading, stains |
| High chairs and booster chairs | Seat pad and covers, scratches on the tray, paint and print wear, stains |
| Walkers, jumpers, bouncers, rockers and swings | Fabric, seat pads, toys and attachments, batteries, adapters, paint and print wear |
| Cots, cradles, cribs, carry cots and playards | Mattress, mesh and fabric, bumpers, paint and surface scratches, wood movement or colour change from humidity |
| Bed rails | Fabric or mesh, surface scratches, damage from use on an unsuitable bed |
| Baby carriers | Fading, pilling, stains, foam padding, damage from washing against the care label |
| Tricycles, scooters and swing cars | Tyres, tubes, grips, saddle, bell, basket, paint and decals, rust from outdoor storage |
| Bicycles, balance bikes and ride-on cars | Tyres and tubes, chain, brake pads, grips, saddle, batteries, charger, paint and decals, rust |
| Furniture and study tables | Surface scratches, dents, stains, chipped laminate, water or heat damage, damage from overloading |
| Breast pumps | Silicone parts, valves, diaphragms, tubing, flanges, bottles and any part that touches milk |
| Food processors, bottle warmers and sterilizers | Blades, jars, lids, gaskets, trays, scratches, scale and rust from hard water, damage from a voltage surge |
Products with no warranty. The 6-month warranty does not apply to feeding bottles, teats, sippers, spoons, nibblers and teethers; potty seats; cot mattresses; bedding and blankets; clothing (all garments, including innerwear); diaper bags; toys and play gyms; safety gates and childproofing; protective gear; organisers and storage; bath accessories; grooming, oral care, skincare and Biomimic products; Feather Diapers; and stationery.
If one of these arrives damaged, defective or wrong, our Returns and Replacement Policy applies, not this warranty. For clothing, a stitching, zip or fabric defect is handled under the clothing return and exchange policy.
Other situations that are not covered
The warranty does not apply if:
- the problem was caused by misuse, a fall, rough handling, overloading, or use beyond the weight or age limit on the product
- the product was assembled or installed wrongly, against the user manual
- the product was opened, repaired or changed by anyone other than RFR
- the damage is from water or liquid, fire, insects, pets, or a power or voltage surge
- the damage is only on the surface, such as scratches, dents, paint, print, fading or stains
- the product was used commercially or for rental
- the damage happened during delivery and was not reported within the delivery-damage window in our Returns and Replacement Policy
- we cannot find your order, or you have no invoice, or the serial or batch number has been removed or cannot be read
How to make a warranty claim
- Contact RFR customer care. Share your order ID or invoice, a photo or video of the problem, and the serial or batch number if your product has one.
- We will check your claim and tell you whether it is covered. We aim to reply within 24 hours.
- If your claim is accepted, we will work with you to resolve it at no cost to you. Depending on the claim, this may include:
- Sending a spare part, where the problem is in one part and you can fit it
- Replacing the product or the defective component, where appropriate
- Pickup and delivery are free for covered claims.
If your product is out of warranty, or the part is not covered, you can still buy spare parts from us, subject to availability.
Warranty terms
1. Warranty Remedies: Subject to the terms of this warranty and applicable law, any accepted warranty claim shall be addressed through the remedy determined to be appropriate by the Company, which may include inspection, repair or replacement of the defective product or component. Monetary refunds, compensation, or other payments shall not be available solely by reason of a request under this commercial warranty, except where required by applicable law or otherwise expressly agreed to in writing by the Company.
2. Assessment of Warranty Claims: The Company shall assess whether a product qualifies for warranty coverage based on the applicable warranty terms, proof of purchase, product condition, inspection findings, and other relevant information. Where a discrepancy or dispute arises regarding warranty eligibility, the Company shall review the available facts and communicate its decision, together with the material reasons for that decision, to the customer, which will be binding on the customer and Company.
3. Limitation of Liability: To the maximum extent permitted by applicable law, the Company shall not be liable under this commercial warranty for indirect, incidental, special or consequential losses that are not recoverable under applicable law. The liability of the Company shall be limited to the cost of the product.
Common questions
Does the warranty start when I buy or when it arrives?
For orders on our website, it starts on the delivery date. For partner and dealer purchases, it starts on the invoice date.
Do I need the original packaging?
No. Keep your order ID or invoice, though.
Does a replacement get a new 6 months?
No. The original 6 months carry on.
Which warranty applies to orders delivered before 1 November 2026?
The warranty you were sold with stays valid for orders delivered before 1 November 2026.
Something arrived damaged or wrong. Is that a warranty claim?
No. Please see our Returns and Replacement Policy and report it within the window stated there.
Contact us
Customer care: customercare@rforrabbit.com, +91-7348340934. Monday to Friday 9:30 AM to 6:30 PM, Saturday 10:00 AM to 6:00 PM.
